Telecom - Technical Services Manager
Job No: NN2025-5
POSITION TITLE
Telecom - Technical Services Manager
DEPARTMENT
Operations
LOCATION
Based in Wenatchee, WA (not a remote position)
COMPENSATION
$110,000 to $125,000 (DOE)
BENEFITS
Paid leave, medical stipend, dental, short-term/long-term disability, life insurance, and 401(k)
SCHEDULE
Full time, Monday–Friday, with occasional on-call responsibility
Native Network is seeking a skilled and strategic Technical Services Manager to lead our growing technical operations team. This role oversees network deployment, customer installations, maintenance, troubleshooting, and repair of telecommunications systems. The manager will develop technical strategies, set service standards, resolve complex issues, manage projects, train staff, and maintain vendor relationships to improve service levels and customer satisfaction.
Team Leadership & Management
- Lead, train, and manage a team of technical professionals
- Oversee network installation, performance, service delivery, maintenance, and support
- Install, configure, maintain, and upgrade telecom systems including Internet, VoIP, MPLS, and PON networks
- Support deployments across fiber and fixed wireless platforms
- Monitor network reliability and performance
- Troubleshoot complex issues and implement strategies to reduce downtime
- Establish and implement protocols for timely and effective customer support
- Ensure high standards of service delivery across all technical operations
- Resolve complex technical problems to maintain system efficiency
- Track service metrics, analyze trends, and improve operational efficiency
- Oversee technical projects and system rollouts
- Align technical initiatives with organizational goals
- Negotiate contracts and service level agreements
- Manage vendor relationships and ensure cost-effective solutions
- Develop and implement short- and long-term plans for telecom operations
- Evaluate and integrate new technologies and services
- Develop and manage operational budgets
- Identify cost-saving opportunities
- Ensure operations meet industry regulations, standards, and quality benchmarks
The ideal candidate is a strategic thinker and hands-on leader with deep technical expertise and a passion for operational excellence.
- Education: Bachelor’s degree in engineering, business, telecom or another related field
- Leadership: Strong leadership and managerial skills to oversee teams and projects effectively.
- Technology knowledge: In-depth knowledge of telecommunications systems, including IP protocols focused on Layer 2/3, VPN, Optical PON and transport as well as fixed and mobile wireless networks.
- Problem solving: Excellent analytical and problem-solving abilities to address complex telecommunications issues.
- Computer literacy: Proficient in all Microsoft Office applications, with experience using Smartsheet, ShareFile, and telecom-specific tools such as mapping software or network monitoring platforms.
- Organizational skills: Efficiently managing multiple tasks, activities and projects.
- Communication: Effective oral and written communication skills to collaborate with stakeholders, team members, and vendors.
Qualified applicants should send the following to jobs@nativenetwork.com:
- Resume
- Cover Letter
- Three professional references
Employment is contingent upon a successful background check.
JOIN NATIVE NETWORK — MAKE A MEANINGFUL IMPACT
At Native Network, we’re not just installing Internet—we’re connecting communities. Every technician plays a vital role in expanding access to reliable communications technology for Tribal nations and rural areas. Whether you're activating service in a family home or troubleshooting a network at a tribal health clinic, your work directly supports digital equity, economic empowerment, and community resilience.
WHO WE ARE
Native Network, Inc. partners with Native American Tribes across the country to build and operate telecommunications infrastructure that reduces costs, creates jobs, and diversifies local economies. Since 2016, we’ve also delivered Internet and phone services to homes and businesses in Chelan and Douglas counties, operating over the Public Utility Districts’ fiber networks.
WHY WORK WITH US
When you join Native Network, you become part of a purpose-driven team that:
- Serves communities that have historically been underserved
- Values hands-on problem solving and technical excellence
- Offers clear paths for career advancement and certification
- Believes in teamwork, integrity, and doing what it takes
As members of Native Network, Inc.’s organization, we strive to exceed our customers’, employees’, shareholders’, and communities’ expectations by conducting our business with the following values as our guide:
- We are customer-focused and quality-driven
- We have a sense of urgency
- We deliver on what we promise
- We are honest and respectful
- We work as a team
- We have a passion for excellence
- We will do whatever it takes
Native Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies to all aspects of employment, including hiring, transfer, promotion, compensation, benefits, and termination.
October 1, 2025
POSTING CLOSE DATE
Open until filled (dependent on applicant pool)
