Guest Service Agent

This job opportunity is available for both part-time and full-time positions. As a guest service agent, your primary responsibility will be to provide an exceptional experience to all our guests, from arrival to departure. You will be the first and last impression guests have of our resort, so it is essential always to maintain high service standards. You will work closely with other departments, including housekeeping and maintenance, to ensure our guests have a comfortable and enjoyable stay at Desert Canyon Resort. Your primary duties will include responding to guests' communication, travel agents, and referral networks via email and telephone, managing reservation records, and promptly processing cancellations and modifications. You will be responsible for verifying guest reservation status, assisting them in completing registration cards, assigning rooms, and accommodating special requests if possible. Additionally, you must confirm your payment method and follow established credit-checking procedures. Your other responsibilities will include filing guest and room information in designated places and ensuring that all information is accurate and up-to-date. You will also be responsible for determining a guest's reservation status and assisting them in completing registration cards. Maintaining a professional and helpful demeanor while working with guests and other staff members is crucial.