Taproom Manager

Job Description? 
 

• Innovation – We embrace creativity and forward-thinking to craft exceptional products and deliver unique experiences.
• Relationships – We build caring relationships through a welcoming environment, meaningful experiences, and a strong commitment to our community.
• Quality – We take pride in delivering exceptional quality and are committed to continuous improvement.
• Safety – We put people first by fostering a safe, clean, supportive, and respectful environment for all.
• Sustainability – We make decisions that support long-term financial, environmental, and social well-being.

• Lead by example to create a warm, welcoming environment that consistently exceeds guest expectations.
• Ensure every guest enjoys prompt, friendly, and knowledgeable service.
• Monitor guest satisfaction metrics (reviews, surveys, feedback) to achieve and maintain positive guest ratings.
• Maintain high standards for food and beer quality, presentation, and cleanliness.
• Resolve guest issues swiftly and professionally to reinforce trust and loyalty.

• Work with Hiring & Training Coordinator to recruit, train, and develop an engaged, high-performing team that embodies our purpose and values.
• Conduct regular team meetings and biweekly one-on-one touch bases to provide coaching, recognition, and constructive feedback.
• Lead the performance review process for all employees by conducting regular evaluations, identifying development opportunities, and ensuring accountability for performance goals.
• Set clear expectations and track progress using performance metrics and guest service goals.
• Build a culture of accountability, respect, and teamwork.
• Reinforce company compliance practices and uphold consistent standards of conduct across the team.
• Target staff retention through mentorship, professional development, and a positive workplace culture.
• Address personnel matters with professionalism and fairness, fostering a positive and inclusive workplace culture.

• Oversee daily operations of the Taproom, including scheduling, shift leadership, and cash handling.
• Collaborate closely with Director of Brewery Operations to ensure seamless coordination between taproom and brewing operations.
• Maintain accurate inventory of beverages, merchandise, and supplies; manage ordering and vendor relationships.
• Partner with Merchandise Coordinator to maintain accurate inventory of retail merchandise and apparel sold in the taproom.
• Optimize operational workflows to increase service efficiency while maintaining high service standards.
• Uphold all safety, cleanliness, and sanitation standards across the Taproom.
• Manage and maintain accuracy and functionality of the point-of-sale system and the inventory system
• Work with the VP of Wholesale Operations and the Wholesale Operations Manager, to plan beer availability and allocations for retail.
• Oversee maintenance and cleanliness of draft equipment and coolers, with ability to troubleshoot.
• Work front of house (FOH) or back of house (BOH) shifts as needed.

• Partner with ownership and marketing to plan and execute events, seasonal promotions, and community engagement activities.
• Monitor sales data and identify growth opportunities for food, beverage, and merchandise.
• Contribute creative ideas for events and campaigns that drive guest engagement and brand loyalty.
• Assisting with all sales and reporting tracking,and contributing to the preparation of reports to share with senior leadership.

• Maintain smooth operations at all times, and stepping in to lead and assist staff as necessary during busy, peak times
• Ensure that the beers (and other beverages) on tap are acceptable to serve.
• Working with the owners and marketing department to properly market the taproom.

• Minimum 2 years of hospitality, restaurant, Taproom, or taproom management experience.
• Knowledge of craft beer / or serious interest in understanding craft beer styles and the industry
• Strong leadership and interpersonal skills with a proven ability to motivate and develop teams.
• Self-motivated and exhibiting an aptitude for leading, coaching, and driving excellence.
• Passion for hospitality, people skills and service standards.
• Financial acumen, including understanding of key business metrics (labor %, COGS, and sales growth).
• Excellent organizational and multitasking skills with a focus on detail and follow-through.
• Proficiency with POS, scheduling, and inventory systems.
• Availability for evenings, weekends, holidays, and special events.
• Maintain Certified Food Protection Manager Certification (CFPM) through ServSafe. 
• Possess or be able to obtain a WA Food Worker Card and Mandatory Alcohol Server Training (MAST) Permit.
• Possess strong knowledge and enforcement of Washington State Liquor & Cannabis Board laws and Washington State Health District guidelines.
• Possess or be able to obtain Cicerone Certified Beer Server Certification.

• Must be able to participate in the critical assessment of beers (i.e. must be 21+) 
• Ability to frequently talk, hear, taste, and smell 
• Prolonged periods of sitting and/or standing.
• Ability to stand for extended periods (8-12 hours) with or without accommodation.
• Must be able to lift up to 50 pounds and drag up to 100lbs at times with or without accommodation. 
• Ability to thrive in a fast-paced environment and effectively manage high-volume operations and stressful situations.
• Ability to work in crowded and confined spaces.  
• Work in varying temperature environments such as hot kitchens, coolers and freezers.
• Ability to frequently reach with hands and arms
• Ability to work in spaces with potentially large swings in temperature, or in sustained cold or hot conditions (indoor and/or outdoor).  The taproom includes an open-air patio, so the work environment may be affected by weather and temperature changes throughout the year. 

• Track daily sales, labor, and COGS to ensure profitability goals are met.
• Assist with budgeting, forecasting, and monthly performance reporting.
• Ensure compliance with all company policies, state and local regulations, and alcohol service laws.
• Oversee HR functions including recruitment, onboarding, and employee relations
• Reinforce company compliance practices and uphold consistent standards of conduct across the team.? 

• Taproom Point of Sale System 
• Computer 
• Office Equipment (Printers, Projectors, Tablets)
• Conveyor Oven 
• Small, Countertop Oven
• Dish Sanitizer 
• Cleaning Solution(s) 
• Knives and other kitchen tools
• Meat Slicer
• Others as needed

• Guests consistently describe the Taproom experience as friendly, welcoming, clean, quality, and memorable.
• Staff feel valued, informed, and empowered — with high retention and engagement.
• Operations run smoothly, profitably, and sustainably.
• The Taproom thrives as a vibrant hub of connection, joy, and community — true to the spirit of Icicle Brewing Company.