Internet Service Provider (ISP) Manager

Overview
We are seeking a motivated and detail-oriented Internet Manager to oversee our online presence and enhance customer engagement. The ideal candidate will possess strong communication skills in both English and Spanish, along with a solid understanding of digital marketing strategies. This role requires a proactive individual who can analyze data, manage customer support inquiries, and ensure an exceptional online experience for our clients.

Responsibilities

• Develop and implement online marketing strategies to increase brand visibility and drive traffic to our website.
• Manage the company’s social media accounts, ensuring consistent messaging and engagement with followers.
• Analyze website performance metrics and customer feedback to improve user experience and service offerings.
• Oversee the call center operations, providing support for customer inquiries and ensuring high levels of satisfaction.
• Collaborate with other departments to streamline processes and enhance overall service delivery.
• Maintain accurate records of customer interactions, transactions, and feedback using computerized systems.
• Provide training and support to team members on best practices for online communication and customer service.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Strong computer skills, including experience with Microsoft Office Suite and other relevant software applications.
• Excellent typing skills with a focus on accuracy and efficiency.
• Ability to analyze data effectively to inform decision-making processes.
• Previous experience in a call center or customer support role is advantageous.
• Strong cash handling skills are a plus, ensuring accurate financial transactions when necessary.
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with diverse audiences.

Join our team as an Internet Manager and play a crucial role in enhancing our online presence while providing outstanding support to our customers!